Frequently Asked Questions
Find answers to the most commonly asked questions about our webshop, financing options, and payment processes. If you don’t find what you’re looking for, feel free to reach out to us directly!
Webshop
How can I update or cancel my order?
If you need to update or cancel your order, contact us immediately. Changes can only be made before the order is processed or shipped.
Can I track my order after purchase?
Yes, once your order is shipped, you will receive a tracking number via email to monitor its delivery progress.
Are all items eligible for same-day delivery?
Same-day delivery is available for select items and locations. Contact us to check if your order qualifies.
Financing
How do I apply for financing?
Applying for financing is simple! Visit the Financing page and follow the steps to submit your application through Hearth. It’s quick and secure.
Can I make early payments on my financing plan?
Yes, most financing plans allow for early payments without penalties. Check with Hearth or your financing provider for details.
Does financing affect the delivery timeline?
Not at all! Once your financing is approved, your order will follow the standard processing and delivery timeline.
Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and QuickBooks payments. Secure online transactions are guaranteed.
How do I know my payment was successful?
Once your payment is processed, you’ll receive a confirmation email with your order details and payment receipt.
Can I get a refund if I change my mind?
Refunds are available for eligible orders. Contact us within the specified return window for assistance with cancellations or refunds.